EOA Heating and Energy Assistance (LiHEAP)


Winter Assistance will open in January 2020, date TBD.

The Regular and Crisis Low Income Home Energy Assistance Program

We MUST have Social Security Numbers (SSN) and Birthdates for EVERYONE living in your household.  If you can’t provide us with this information along with a completely filled out application form, Federal Law prevents us from processing your application.
Please bring a picture ID with you.

You MUST have the following information to apply for LiHEAP Assistance:

Proof of income for all household members 18 years or older for the previous month:
This includes all check stubs that have a pay date in the previous month.
If check stubs are not available, an earnings statement must be completed by your employer.

Proof of child support if both biological parents are not in the home:
You need to bring a child support statement from the Office of Child Support
This is required even if you do not receive any child support or have an open case.
We also need a statement from DHS that states whether or not you receive
TEA/Work Pays.

Proof of unemployment:
If you have lost your job within the last 60 days we will need a statement from your employer that states your last date of employment and any income that was received in the previous month.
If anyone is a full time high school student who is unemployed they will also need a letter from the school stating that he or she is a full time student.

Proof of Social Security, Retirement, Pensions, Workman’s Comp. or Disability:
You will need a copy of your award letter for the current year.
We can not accept a copy of your bank statement.
To request your SS or SSI award letter, go to www.socialsecurity.gov/beve or call

Proof of Utility Allowance:
If you live in government housing or receive rental assistance, we need a letter
from the Housing Authority that states whether or not you receive a utility
reimbursement check.
Even if you do not receive a reimbursement check each month, we still need a
letter from them stating that you do not get a utility reimbursement check.

If you have no Income:
We need proof of how you have been paying your bills.  If someone has helped
you, we need a statement completed from each person who helped
you in the previous month by contributing to your household income.
We also need you to get an unemployment printout for all people living in your

The Low Income Heating and Energy Assistance Program provides payments for utilities used for heating homes directly to the utility companies, allowing low income families in Northwest Arkansas to heat their homes during the winter.

Winter Assistance helps low-income families pay their utility bills. Crisis Assistance helps those who are in danger of having their heat shut off, or who have run out of fuel for their heating systems.

LiHEAP assistance is available for households using electricity, natural gas, wood, or propane to heat their homes. The program begins in January each year, and assistance is given until the funds available are depleted.

How LiHEAP Works

The Low Income Heating and Energy Assistance program helps low-income households with their energy costs in winter as part of the federal Low Income Home Energy Program. Families receiving food stamps or having an elderly or disabled person in the household and those who are facing utilities shut-off or need wood or propane for heat may apply for assistance.

Criteria for eligibility:

– You must live in Washington County. The Low Income Home Energy Program is
available elsewhere, but EOA administers it for Washington County only.
Income Chart

Household Size Monthly Income Household Size Monthly Income
1 1636 11 4627
2 2140 12 4721
3 2644 13 4816
4 3148 14 4910
5 3651 15 5005
6 4155 16 5099
7 4249 17 5193
8 4344 18 5288
9 4438 19 5382
10 4532 20 5477

* For each additional household member over the household size of 20, add $94.00 to the maximum monthly income shown for a household size of 20.

Apply at the Family Resource Center
614 East Emma
Springdale, Arkansas

Please call (479) 872-7479 to schedule an appointment.
Our office hours are 8:00 a.m. to 3:00 p.m. Monday – Thursday and  Friday 8:00 am to 12:00 p.m. If your work schedule interferes with your application, you may send someone with all needed documents and a signed letter giving your permission for that person to apply on your behalf.

What to bring:
You must bring proof of your income and household size. Pay stubs or tax return forms provide proof of income. If you have no income, bring proof of your means of support.

  • Bring your most recent utility bill
  • For Crisis Assistance, you must bring a shut-off notice
  • Bring a picture ID
  • If additional information is needed, you will have 10 days to provide it